Jetblue Airways forced a woman and her six children off the plane when her 2-year-old daughter wouldn't keep her facemask on.
"It was horrible, the whole experience was traumatizing," Chaya Bruck, the mother told the New York Daily News from the Orlando airport, Florida, where the family was stranded.
Chaya said she tried to put a facemask on her youngest child, Dina, but she pulled it off. "Should I tie her hands, what should I do?" Chaya asked the flight attendant according to a video of the incident. "We have to deplane," the attendant responded, explaining that the airline has zero tolerance policy.
"All of the flight passengers were up, screaming and saying that's not fair, don't do that to the mother " Passenger Anni Taveras, told ABC News.
All major U.S. airlines have facemask rules and have banned hundreds of passengers who have refused to comply. JetBlue, along with most major airlines in the world requires any child age 2 and over it should wear a facemask in order to fly, the airline said in a statement. Generally, the most violators are adults who argue that there is no government mandate to wear a mask - there isn't; the Federal Aviation Administration has declined to impose one, leaving it up to the airlines.
Derek Dombrowski Jetblue spokesperson said the company's policy was last updated on August 10 "to ensure everyone is wearing a facemask--children and adults alike" and is consistent with U.S. Centers for Disease Control and Prevention guidelines, which say children under 2 should not wear mask.
However, the mother claim that during the announcements, flight attendant said children who can not wear a facemask should extempt.
Another passenger, Chardette Poinsette, who was travelling with her young son, claims her family was also kicked off the flight.